Toyota dealers are stupid

Adventures in truck maintenance and why I don't trust a car dealer:

I'm going to write a flaming response when they email my bill to me.  I was there 1hr 20min for a scheduled oil change!  What I think happened was they found $2000 of work they could do if I'd OK it but when they glanced into the waiting room I wasn't sitting exactly in the right spot they decided to wait until I returned.  What they didn't know and didn't go the extra distance to find out and didn't follow through with was when I dropped off the car the waiting room was full so I was out on the couch next to the sales desks - 50 feet from the waiting room.  I was back in the waiting room after the first 40 minutes had passed and had someone looked a 2nd time they would have found me.  Either of the service persons could have seen me sitting on the couch if they had looked up from their monitors.  After a while I started wondering why it was taking so long but of course the person I needed to talk to was busy with someone else and none of the other dozen lazy and bored Toyota employees that were within 30 feet of the customer desk (including Chris the mechanic who worked on my truck and who I didn't know was waiting for my response) could help so I had to wait and wait and wander around and wait some more.  The whole shop acted as if they couldn't care less that a customer had work to do and wasn't pleased as punch to spend his leisure time sipping stale Folger's coffee reading Entertainment Tonight.  I also am sure they thought that since they had spent so much time inspecting my vehicle I'd be happy to sign on the bottom line so they could get back to the business of rebuilding my car from the ground up while I waited several more days and studied all the horrid details of Whitney Houston's last hours.  When the chatty customer service lady finally shut up long enough for me to butt in, I requested a ride back to work because it was taking way too long.  She managed to quickly find my paperwork which was full of many items for which she need to lookup the labor costs before I could pay for my simple oil change.  I remained cool and said I needed to go.  She was able to get permission from Management to let me take my own car back to work and they'd bill me for the oil change and also send the lovely estimate to return my vehicle to its former glory.

DWH